By using the website, you agree for yourself or for your company (if you are using the website on behalf of your business) to fully comply with and be bound by these Terms & Conditions each time you use the website. Thus, please review the following Terms & Conditions carefully, before you start using the website. (defined below).
The terms “us”, “we” or “our” refers to Deep Sea Freight Ltd, the owner of the website.
A “Visitor”, “User” or “you” refers to the user or viewer of our website.
A “Forwarder” is a business that has agreed with Deep Sea Freight Ltd to provide ocean freight services to the Users.
All text, information, graphics and data offered through the website, whether free to all or part of the paid Service, are collectively known as “Content”.
The company Deep Sea Freight Ltd acts solely as agent for the customer.
Deep Sea Freight Ltd provides a service through which Visitors and Users can review, book and pay for ocean freight offered by Forwarders (“Service”). The Terms & Conditions govern your legal rights and duties when using the website, Content and Service.
These Terms & Conditions constitute together with your booking confirmation, the Booking Terms, and the invoice agreement, which you are bound by. These Terms & Conditions regulate your relation to Deep Sea Freight Ltd and supersede all other agreements, representations, warranties and understandings with respect to the website, Content, Service, and the subject matter contained herein.
You will also be bound by Forwarders standard terms and conditions when using the Service. Please read these terms and conditions carefully.
Deep Sea Freight Ltd may from time to time change these Terms & Conditions without specific notice to you. When using a Service, you are bound by the Terms & Conditions at that current time.
Quotations as to fees, rates of duty, freight charges or other charges given by the Company to the Customer are for informational purposes only and are subject to change without notice; no quotation shall be binding upon the Company unless the company in writing agrees to undertake the handling or transportation of the shipment at a specific rate or amount set forth in the quotation and payment arrangements are agreed to between the Company and the Customer.
In the event any quotation, including but not limited to rate quotes, provided via Deep Sea Freight ltd is erroneous as a result of a clerical error or a technical glitch, such quotation shall not be binding upon the Company. Company shall be entitled to correcting the inaccurate quotation at any time.
You understand that as a User you are responsible for providing accurate and correct booking information, including but not limited to service requirements, origin and destination locations, timing, cargo details, such as weight, measure, quantity and description, and contact details for shipper, consignee, pick-up and delivery locations.
You are solely responsible for placing accurate descriptions of your shipping needs. Your failure to do so may result in Forwarders having to charge you for any additional services, freight, making changes to your booking, delaying shipments, or even cancelling their services to you.
You agree that any bookings you put on hold are subject to changes in schedules, prices and any other part of the Service, which you have selected for the booking. Forwarders have the right to change, update or remove services at any time, which will also impact bookings on hold. The Terms & Conditions applicable at the time you actually place the order will govern the order – irrespective of whether other Terms & Conditions were applicable when you put the booking on hold.
All shipping lines are legally obliged to provide coverage for the cargo they transport on their vessels. But this coverage is very limited, and is advisable to buy additional coverage to fully protect you.
Unless requested to do so in writing and confirmed to Customer in writing, Company is under no obligation to procure insurance on Customer’s behalf; in all cases, Customer shall pay all premiums and costs in connection with procuring requested insurance.
All charges must be paid by Customer in advance, you represent and warrant that when you make a payment to Deep Sea Freight Ltd as part of the Service that
(i) any credit card information you supply is true and complete,
(ii) charges incurred by you will be honoured by your bank or credit card company,
(iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes, and
(iv) if your initial payment method is dishonoured, you will still pay the charges incurred, including any surcharge we may incur due to such dishonoured payment.
If you pay by bank transfer, the booking will only be confirmed when Deep Sea Freight Ltd has received your payment. Should Deep Sea Freight Ltd not receive your payment on time, your booking will be cancelled. If you need to cancel the booking, you should contact Deep Sea Freight Ltd directly. A full or partial refund will then be agreed upon.
Should you for any reason need to cancel or amend a booking you have made with us, you accept that cancellation and amendment may be rejected by the Forwarder and Deep Sea Freight may not be able to assist in such cancellation or amendment. You understand that Deep Sea Freight has completed the Service when the booking has been placed and payment has been completed.
Should you need to amend the booking, this can often be arranged, however no modification or amendment will be made unless given in writing, also depending on the amendment you may incur additional costs.
Please ensure you are completely satisfied with the price and services offered as once the goods have been dispatched no refunds will be allowed.
Should you wish to cancel the booking, we must receive this instruction to us in writing 7 days prior to your shipment departing. You will not be able to cancel after this time.
If you do cancel you will still be liable for any charges incurred such as (but not limited to) any collection charges, storage charges, handling charges, packing charges & management fees.
It is your responsibility to ensure that cargo is ready for collection/consolidation/transportation before it is handed over to the Forwarder. For specific requirements on cargo readiness, it is recommended that you contact the Forwarder or review the Forwarder’s requirements as stipulated in their respective website. Deep Sea Freight assumes no responsibility for additional delay or loss as a result of your failure to comply with the Forwarder’s requirements for Cargo Readiness.
Company shall not be liable for losses, damages, delays, wrongful or missed deliveries or non-performance, in whole or in part, of its responsibilities under the Agreement, resulting from circumstances beyond the control of either Company or its sub-contractors, including but not limited to:
(i) acts of God, including flood, earthquake, storm, hurricane, power failure or other natural disaster;
(ii) war, hijacking, robbery, theft or terrorist activities;
(iii) incidents or deteriorations to means of transportation,
(v) civil commotions or riots,
(vi) defects, nature or inherent vice of the goods;
(vii) acts, breaches of contract or omissions by Customer, Shipper, Consignee or anyone else who may have an interest in the shipment,
(viii) acts by any government or any agency or subdivision thereof, including denial or cancellation of any import/export or other necessary license;
(ix) strikes, lockouts or other labour conflicts.
Deep Sea Freight Ltd shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from
(i) services provided by Forwarders;
(ii) any errors in or omissions from the website, Content, or Service;
(iii) the unavailability or interruption of the website or Service;
(iv) your use of the website, Content, or Service;
(v) any delay or failure in performance of the website and Service.
In no event will Deep Sea Freight Ltd or its directors, employees or agents be liable to you or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including for any lost profits or lost data arising from your use of the website, Content, or Service, even if Deep Sea Freight Ltd is aware or has been advised of the possibility of such damages.
Notwithstanding anything to the contrary contained herein, Deep Sea Freight Ltd.’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you for the purchase giving rise to the liability.
You understand that Deep Sea Freight Ltd does not make any warranties, guarantees, or recommendations with regards to any Forwarder. Your choice of a Forwarder is your sole choice and responsibility and at all times you will look to the Forwarder for any complaints, remedies, and legal actions with regards to your booking or shipment. In any event, Deep Sea Freight Ltd has no liability for the default of the Forwarder, including, but not limited to any shipping transactions and related delays or loss.
These conditions and any act or contract to which they apply shall be governed by the law of England and any dispute arising out of any act or contract to which these conditions apply shall be subject to the exclusive jurisdiction of the Courts in England and no other.